Business Vocabulary

Starting the call

•Good morning. This is Anna from the Sales Department.

•Hi, this is Carlos calling from ABC Company.

•May I speak to Mr. Johnson, please?

•Is this a good time to talk?

•Thanks for taking my call.

•Thank you for joining the call.

•It's nice to speak with you again.

•How are things going?

•I hope you're doing well.

•Can you hear me clearly?

Introducing the purpose of the call

•I'm calling about the new project.

•I'm calling to discuss the proposal we sent last week.

•I'd like to talk about our next steps.

•The main reason for this call is to discuss the deadline.

•I'd like to give you a quick update.

•I wanted to follow up on our previous conversation.

•I'd like to clarify a few points.

•We need to discuss an issue with the order.

•I’d like to get your opinion on this.

•Could we talk about the changes to the project?

Asking for information

•Could you give me some more information?

•Could you explain that in a little more detail?

•What exactly do you mean?

•Could you clarify that point?

•Do you have any updates on the project?

•When do you expect to finish it?

•Have you received the documents?

•Who is responsible for this task?

•What are the next steps?

•Could you send me the information by email?

Asking someone to repeat something

•Could you say that again, please?

•I'm sorry, I didn't catch that.

•Could you speak a little more slowly?

•I didn't quite hear what you said.

•The connection isn't very good.

•You broke up for a moment.

•Could you repeat the last part?

•Did you say Tuesday or Thursday?

•Sorry, could you spell that for me?